Safer Lighting

5-Year Warranty

Warranty Terms

Effective Date: June 19, 2026 | Last Updated: October 15, 2026

Safer Lighting Inc. stands behind the quality of every product we sell. This warranty is in addition to, and does not limit, any rights you have under the Ontario Consumer Protection Act, 2002 or the Ontario Sale of Goods Act, R.S.O. 1990, including implied conditions of fitness for purpose and merchantability.

1. What Is Covered

Safer Lighting Inc. warrants that our lighting products (LED panels, potlights, high-bays, commercial fixtures, drivers, and related accessories) are free from defects in materials and workmanship for the warranty periods below, measured from the original date of purchase:

  • Commercial LED fixtures (panels, troffer, high-bay, linear): 5 years
  • Residential potlights and downlights: 5 years
  • LED drivers and power supplies: 3 years
  • Accessories (wiring harnesses, mounting hardware): 1 year
  • Clearance / as-is items: 30 days from delivery (defects only)

2. Scope of Remedy

If a covered defect is reported within the warranty period, we will at our option:

  • Replace the defective unit with an identical or equivalent product; or
  • Issue a store credit or refund equal to the original purchase price of the defective unit

Replacement units are shipped to you at no cost anywhere in Canada, or can be exchanged at our Brampton counter. See Section 4 for how replacements are fulfilled.

3. What Is Not Covered

This warranty does not cover:

  • Defects, damage, or failure caused by installation performed in a manner that directly caused the reported defect or failure, as determined upon inspection by a licensed electrician (e.g., reversed polarity causing driver burnout, excessive voltage applied to a driver rated for a different input range)
  • Physical damage from impact, water ingress beyond the product's rated IP rating, or environmental exposure beyond rated specifications
  • Normal wear and lumen depreciation within the product's rated L70 lifespan
  • Products modified after delivery (rewired, rehoused, or component-swapped)
  • Damage resulting from use with incompatible dimmer switches where the product specification sheet indicates dimmer compatibility requirements
  • Products purchased from unauthorized resellers

Note on the installation exclusion: The exclusion above applies only where the installation issue directly caused the reported defect. Minor code deviations that are unrelated to the reported failure do not void this warranty. We will not deny a warranty claim on the basis of a code deviation that did not contribute to the reported defect.

4. Replacement Fulfilment

Approved warranty replacements are fulfilled by Safer Lighting directly:

  • Shipped replacement: We ship the replacement unit at no cost to any address in Canada.
  • Counter exchange: Customers in the Greater Toronto Area may exchange the defective unit for a replacement at 18 Strathearn Ave, Unit 31A, Brampton during business hours.
  • Advance replacement for trade accounts: Where stock allows, contractor accounts may receive the replacement before returning the defective unit.

This warranty covers the product only. Removal of the defective unit and installation of the replacement are not included and are the responsibility of the customer, performed by a licensed electrician.

5. Proof of Purchase Requirement

To process a warranty claim under this express warranty, you must provide proof that the product was purchased from Safer Lighting Inc. and proof of the original purchase date. This allows us to verify that the claim falls within the applicable warranty period and that the product is a genuine Safer Lighting product.

We accept the following forms of proof of purchase, listed in order of preference:

  1. Safer Lighting order number (preferred) — if you purchased online at saferlighting.ca, your order number is in your confirmation email and your account order history. We can verify this directly in our system.
  2. Original sales receipt or invoice — a paper or digital receipt showing the Safer Lighting Inc. name, the product purchased, and the purchase date.
  3. Credit card or bank statement — a statement showing a charge from "Safer Lighting" with the purchase date. You may redact unrelated transactions.
  4. Contractor purchase order or project invoice — for contractor accounts, a PO or invoice referencing the product and dated within the warranty period.
  5. Installation permit or ESA inspection record — an electrical permit or inspection certificate referencing the installation date, which establishes the latest possible purchase date.

What if you no longer have proof of purchase?

If you purchased from saferlighting.ca, your order is permanently on record in our system. Providing your email address, name, or approximate purchase date is often sufficient for us to locate your order and verify the claim — you do not need to find a physical receipt for online purchases.

If you purchased through a licensed electrical contractor or a third-party reseller and have no documentation, we may be able to assist by contacting that party directly on your behalf. Contact warranty@saferlighting.ca to discuss your situation before concluding a claim is not possible.

Important — this proof of purchase requirement applies to our express warranty only. Your separate rights under Ontario's Sale of Goods Act and Consumer Protection Act (implied warranties) exist independently of this express warranty and do not require you to satisfy these documentation requirements to us — those rights may be pursued through Ontario courts or the Consumer Protection Branch regardless of documentation status.

6. How to Make a Warranty Claim

  1. Email warranty@saferlighting.ca with the following:
    • Your Safer Lighting order number or other proof of purchase (see Section 5)
    • Product name and SKU (found on the product label or your order confirmation)
    • Purchase date (or approximate date if exact date is not known)
    • Description of the defect or failure
    • Photos or short video clearly showing the defect
    • Confirmation that the product was installed by or under the supervision of a licensed electrician
  2. We will respond within 3 business days with a claim number. If we can verify your purchase from our own records, we will note that in our response. If additional documentation is needed, we will tell you specifically what is required.
  3. If the defective unit must be returned for inspection, we will provide a prepaid return shipping label. Do not discard the defective unit until instructed.
  4. Upon claim approval, replacement units are shipped within 5 business days. GTA customers may instead exchange the unit at our Brampton counter.

7. Warranty Transferability

This warranty is transferable to subsequent owners of the property where the product was installed. To make a warranty claim as a subsequent owner, you must provide: (a) proof of original purchase (any of the forms listed in Section 5) establishing the original purchase date; and (b) documentation of the ownership transfer (e.g., property deed, bill of sale, or a written statement from the original purchaser). The warranty term runs from the original purchase date regardless of how many times ownership has changed.

8. Statutory Rights Preserved

This warranty is provided in addition to your rights under Ontario law. The Ontario Consumer Protection Act, 2002 (s. 9) and the Ontario Sale of Goods Act, R.S.O. 1990 (ss. 14–15) imply conditions of merchantability and fitness for purpose into consumer sales that cannot be excluded or varied. This express warranty does not reduce those implied rights. Where there is any conflict between this warranty and your statutory rights, your statutory rights prevail.

9. Contact

Warranty claims and inquiries:
warranty@saferlighting.ca
Safer Lighting Inc.
18 Strathearn Ave, Unit 31A, Brampton, ON L6T 4X7
(905) 451-5337

5-Year Promise

5-Year Product Warranty on Every LED — Claims Handled In-House

Every LED we sell carries a 5-year warranty on the product against defects in materials and workmanship. When something fails, you call us — not a manufacturer portal — and we get a replacement in your hands fast. We can stand behind every LED on this site because we vet every product line before we stock it. The warranty isn't marketing; it's how we keep contractors coming back.

File a Warranty Claim

Full 5-Year Warranty on Every LED Product

Every LED fixture we sell, including pot lights, panels, high bays, wall packs, floods, strips, and integrated commercial fixtures, carries a full 5-year warranty against defects in materials and workmanship from the date of original purchase.

Free Replacement — Shipped or Ready at the Counter

If a covered LED fails due to a defect at any point in the 5 years, we send a free replacement anywhere in Canada or hold it for same-day pickup at our Brampton warehouse. No need to ship the failed unit back first.

Certified Stock, Vetted Before It Hits Our Shelves

We only stock cULus, CSA and ETL certified fixtures from suppliers we have vetted for failure rates and spec accuracy. That is why we can put five years behind every LED we sell.

In-House Claims: One Phone Call

No manufacturer-portal runaround. Call us at 905-451-LEDS (5337) with your order number and a photo of the failed unit, and we handle the rest. Typical claim resolution: under 5 business days.

Warranty FAQ

Which products are covered by the 5-year warranty?

Every LED product we sell, including pot lights, panels, high bays, wall packs, floods, strips, vanity fixtures, integrated flush mounts, and commercial linear fixtures, carries a full 5-year warranty.

Non-LED items (wire, breakers, devices, conduit, fittings, tools) carry the manufacturer's standard warranty for that item, which varies by product. The product page lists the applicable warranty for each non-LED SKU.

Does the warranty include labour?

No. This is a 5-year product warranty against defects in materials and workmanship. For a verified claim we supply the replacement unit free of charge — shipped to you or ready for pickup at our Brampton counter. Removal and re-installation are handled by your own electrician or installer.

What you do get is a single point of contact: our in-house claims team handles everything, so you never deal with a manufacturer's portal or wait on an overseas RMA.

Does the warranty apply outside the GTA?

Yes. The 5-year product warranty applies anywhere in Canada we ship. Approved replacements ship free to your address, or you can pick them up same-day at our Brampton warehouse if you are local.

What is *not* covered by the warranty?

The warranty covers defects in materials and workmanship under normal use. It does not cover:

  • Damage from improper installation that does not follow the Ontario Electrical Safety Code or the manufacturer's instructions.
  • Damage from physical abuse, accidents, vandalism, or natural disasters (lightning, flood, fire).
  • Damage from power surges where no surge-protective device was installed on the circuit, where the manufacturer's spec sheet requires one.
  • Damage from operating the fixture outside its rated voltage, ambient temperature, IP rating, or wet/dry-location rating.
  • Cosmetic wear (scratches, finish discoloration on outdoor fixtures past 3 years) that does not affect function.
  • Modifications, repairs, or part-substitutions performed by anyone other than us or the manufacturer.
  • Products sold as "final sale", "clearance", "as-is", "open-box", or "B-stock", these are sold at a discount in exchange for a shorter or no warranty, which is disclosed on the product page.
How do I file a warranty claim?

Three steps:

  1. Call 905-451-LEDS (5337) or email info@saferlighting.ca. Have your order number ready (or contractor-account name).
  2. Send us a photo or short video of the failed unit, in place, with a brief description of how it failed.
  3. We confirm coverage and ship the replacement or hold it for counter pickup in Brampton. Typical resolution: under 5 business days.

You do not need to ship the failed unit back to us first. You can drop it at the Brampton showroom afterwards.

Is the warranty transferable if I sell my house?

Yes. The 5-year warranty runs from the date of original purchase and covers the product, not the buyer. If you sell your home, the remaining warranty period transfers to the new owner. They will need a copy of the original order receipt or contractor invoice to make a claim.

Do contractors get the same warranty on behalf of their clients?

Yes. Products bought on a trade account carry the same 5-year product warranty, and it transfers to the property owner. Contractors can file claims directly on their client's behalf with the original order number — one call, and the replacement is on its way. Open a trade account.

Where can I read the full legal warranty terms?

The full warranty terms are at the bottom of this page (below this FAQ). They form part of our Terms of Service.

FULL TERMS & CONDITIONS

Safer Lighting 5-Year LED Warranty: Full Terms

These are the full legally enforceable terms of the Safer Lighting LED warranty: 5 years on the product, with claims handled directly by us. They form part of our Terms of Service. We have written them in plain English so you can actually read them.

1. What this warranty covers

Safer Lighting Inc. (operating saferlighting.ca, the "Company") warrants every LED product sold through this site against defects in materials and workmanship for a period of five (5) years from the date of original purchase by the first end user (the "Warranty Period").

Covered LED products include, without limitation: recessed pot lights, slim panel downlights, flush-mount panels, vanity bars, LED flat panels, high-bay fixtures, linear strip lights, wall packs, flood lights, parking-lot shoeboxes, and integrated commercial linear fixtures.

2. What the warranty entitles you to

If a covered LED product fails during the Warranty Period as a result of a defect in materials or workmanship, and the failure is verified by us, the sole remedy available is:

  • Replacement with the same product or, if the same SKU is no longer manufactured, a comparable substitute of equal or greater specification, selected at our sole discretion, at no charge.

No monetary refunds are issued under this warranty under any circumstances. Replacement is the exclusive remedy.

3. Installation and labour

This is a product warranty. Replacement units are shipped to you at no charge or made available for pickup at our Brampton warehouse counter. Labour is not covered — removal of the failed unit and installation of the replacement, and the cost of either, are the responsibility of the purchaser.

Warranty coverage requires that the product was installed by a qualified installer in accordance with the Ontario Electrical Safety Code (or the electrical code in force where the product is installed) and the manufacturer's instructions.

4. Who can make a claim

The warranty is extended to the original end-user purchaser and is transferable to subsequent owners of the same property for the remainder of the original Warranty Period, provided proof of original purchase is presented. A copy of the original order confirmation, invoice, or contractor receipt issued by Safer Lighting is required to validate any claim.

5. What is not covered

This warranty covers manufacturing defects only. It does not cover damage or failure caused by anything the customer does, installs incorrectly, or exposes the product to. Specifically, this warranty does not cover, and the Company will not be liable for, any of the following:

  1. Physical damage of any kind, including but not limited to cracks, dents, broken housings, bent frames, shattered lenses, and any damage resulting from dropping, impact, mishandling, or improper storage during or after installation.
  2. Liquid or moisture damage, including water ingress, condensation, flooding, irrigation spray, or any moisture exposure on a fixture not rated for that environment. A product installed in a wet or damp location without the appropriate IP or wet-location rating is not covered.
  3. Damage resulting from installation that does not comply with the Ontario Electrical Safety Code or the manufacturer's published installation instructions.
  4. Damage resulting from operating the product outside its rated input voltage, ambient operating temperature, IP rating, or wet/damp/dry-location rating as published on the product spec sheet.
  5. Damage caused by power surges, lightning strikes, voltage spikes, or unstable power supply.
  6. Damage caused by accident, vandalism, fire, flood, freezing, smoke, chemical exposure, salt spray (in non-marine-rated fixtures), pest activity, or any other external casualty event.
  7. Cosmetic wear that does not affect function, including but not limited to scratches, minor finish discoloration after three (3) years on outdoor fixtures, and gasket aging.
  8. Products that have been modified, repaired, opened, or had any internal parts substituted by any party other than the Company or the original equipment manufacturer.
  9. Products sold as "final sale", "clearance", "as-is", "open-box", "B-stock", or "scratch and dent". The reduced or zero warranty period for these items is disclosed at the time of sale on the product page.
  10. Consumable items (e.g., LED bulbs sold as replacement lamps separately from a fixture body), which carry the manufacturer's standard consumable warranty as labelled on the packaging.
  11. Non-LED items, including but not limited to wire, cable, breakers, panels, devices, conduit, fittings, and tools, which carry the original equipment manufacturer's warranty as published with the product.
  12. Indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to lost profits, lost business, business interruption, or loss of use of property.

If we determine that the cause of failure falls into any of the categories above, no replacement will be issued. Our determination is final.

6. How to file a claim

  1. Contact Safer Lighting within the Warranty Period by phone at 905-451-LEDS (5337) or by email at warranty@saferlighting.ca. Have your order number and a description of the failure ready.
  2. Provide photographs or a short video of the failed unit, ideally in place, showing the product, the failure mode, and any visible model or serial number on the fixture.
  3. We will confirm whether the claim is covered, typically within two (2) business days.
  4. For covered claims, we ship the replacement unit at no charge or hold it for pickup at our Brampton warehouse counter — your choice.
  5. Most claims are resolved within five (5) business days of submission.

You are not required to ship the failed unit back to us before a replacement is sent. We may ask you to return the failed unit to our Brampton warehouse afterwards.

7. Limitation of remedies

Product replacement as described in section 2 is your sole and exclusive remedy under this warranty. No refunds, credits, labour reimbursements, or monetary compensation of any kind will be issued. The Company's total liability under this warranty is strictly limited to the cost of the replacement product.

To the maximum extent permitted by law, the Company disclaims all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, except to the extent that such implied warranties cannot be disclaimed under the consumer-protection laws of the province in which the product was purchased.

Where applicable consumer-protection law gives you rights that cannot be disclaimed (for example, certain mandatory protections under the Consumer Protection Act, 2002 (Ontario)), this warranty is in addition to, and does not replace, those statutory rights.

8. Definitions

  • Original purchaserThe first end user, individual or business, to whom the product was sold by Safer Lighting (either directly through saferlighting.ca, or in person at the Brampton showroom).
  • Defect in materials or workmanshipA failure of the product to perform substantially in accordance with its published specifications when operated under the conditions for which it is rated, where the failure is attributable to the manufacture of the product and not to external factors listed in section 5.

9. Governing law and jurisdiction

These warranty terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or relating to this warranty will be brought in the courts of the Province of Ontario sitting at Brampton, and the parties consent to the exclusive jurisdiction of those courts, subject only to the rights of either party to enforce a judgment in another jurisdiction.

10. Severability and entire agreement

If any provision of these warranty terms is found to be unenforceable, the remaining provisions remain in full force and effect. These warranty terms, together with the Company's Terms of Service, constitute the entire agreement between the Company and you with respect to the warranty of the covered LED products and supersede any prior or contemporaneous oral or written representations.

11. Updates

The Company may update these warranty terms from time to time. Any update applies only to products purchased after the effective date of the update. The warranty in effect at the time of your original purchase continues to govern your covered products for the remainder of their Warranty Period.

Need to file a claim or have a coverage question? Call 905-451-LEDS (5337) or email warranty@saferlighting.ca with your order number.

Start a claim

Effective date: October 15, 2026 · Safer Lighting Inc., 18 Strathearn Avenue, Unit 31A, Brampton, Ontario L6T 4X7